Email Notifications

Order confirmations and shipping emails go out on their own, no clicking required.

Email types

  • Order confirmation - goes to the customer right after they buy
  • New order alert - lets you know a sale came in
  • Shipping notification - goes out when you mark an order as shipped
  • Download links - sends digital product files to the buyer
  • Review request - invites the customer to review after delivery
  • Refund notice - confirms a full or partial refund to the customer
  • Balance due - a payment link for any outstanding balance on an edited order
  • Part shipped - when an order arrives in more than one parcel, tells the customer what's on its way and what's still coming

New orders also alert your team: anyone you've invited as an Admin or Fulfillment member gets the new order email alongside you.

Refunds are covered either way. Whether you refund from your Mytho dashboard or straight from Stripe, the customer gets the same refund email from you.

Prices in every email use your shop currency, and buttons pick up your storefront accent colour.

Print on demand: Printful never emails your buyers directly. When a Printful package ships, Mytho sends your shipping notification with the exact carrier tracking link, so the buyer still hears from you, not from the printer.

Choose how emails send

Your emails go out through your own email account, so customers see your address and you keep control of your sending reputation. Open Settings → Integrations → Email and pick a provider:

Resend

The simplest option, and a good pick if you don't already run a mail server:

  1. Create an API key in your Resend dashboard
  2. Verify your sending domain in Resend, then use a From email on that domain
  3. Switch the Email card to Resend, paste the key, and click Save Resend, then Send test

SMTP

Use any mail server that speaks SMTP:

  1. Switch the Email card to SMTP
  2. Enter your host, port, username, password, and From email
  3. Click Save SMTP, then Send test to confirm it works

Providers worth a look: Resend and Postmark are the quickest to set up. Mailgun, SendGrid, and Amazon SES also work over SMTP. Most have a free tier that covers low volume.

Customizing templates

Click Edit templates → on the Email card (or Settings → Email templates in the sidebar) to open the template editor. Each email type has a template you can edit so it looks like yours, not ours:

  • Edit the subject line
  • Change the email body
  • Add your branding

Templates use shortcodes like {{customer_name}}, {{order_number}}, and {{tracking_url}} that fill in when the email sends. The editor lists every shortcode the current template supports, and Preview email shows the finished result with sample data before you save.

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