Documentation

Managing Orders

Track and fulfill orders from your dashboard.

Order statuses

  • Awaiting payment: a manual or draft order that hasn't been paid yet
  • Processing: paid and waiting to be fulfilled
  • Shipped: the items are on their way to the customer
  • Delivered: the items have arrived
  • Refunded / Cancelled: refunded through Stripe, or cancelled

Fulfilling an order

Clicking an order in the list opens a preview panel with the essentials, including quick Refund and Email customer actions. Open the full order page from there for everything else.

  1. Open Orders and click an order to see it
  2. Check the order details and shipping address, then ship the items
  3. Set the fulfillment status to Shipped
  4. Add the tracking number and carrier
  5. Click Update fulfillment

Tracking numbers

Add a tracking number to an order and the customer gets an email with the tracking link. They stay in the loop, and you save yourself a round of "where's my order" emails.

Order notes

Customers can leave notes at checkout, like delivery instructions or a gift message. Those show up on the order detail page in your dashboard.

Refunds

  1. Open the order you want to refund
  2. Click Refund
  3. Enter the amount. You can refund the whole order or part of it
  4. Stripe processes the refund and the customer gets an email confirmation

Partly refunded orders show as Partially refunded in the order list. The Refund button in the order preview takes you to the same refund flow.

Last updated