Managing Orders

Track and fulfill orders from your dashboard.

Order statuses

• Awaiting payment: a manual or draft order that hasn't been paid yet
• Processing: paid and waiting to be fulfilled
• Shipped: the items are on their way to the customer
• Delivered: the items have arrived
• Refunded / Cancelled: refunded through Stripe, or cancelled

Fulfilling an order

Clicking an order in the list opens a preview panel with the essentials, including quick Refund and Email customer actions. Open the full order page from there for everything else.

1. Open Orders and click an order to see it
2. Check the order details and shipping address, then ship the items
3. Set the fulfillment status to Shipped
4. Add the tracking number and carrier
5. Click Update fulfillment

Tracking numbers

Add a tracking number to an order and the customer gets an email with the tracking link. They stay in the loop, and you save yourself a round of "where's my order" emails.

Let customers track their own order

Add a Track my order link to your site and customers can check their own delivery, with no login and no email to you. They enter their order number and the email they used at checkout, and a popup shows where the parcel is.

The status is kept simple: Awaiting shipping, then Shipped, then Delivered, plus the carrier and tracking number and a Track button straight to the carrier's page when a tracking link is available. If you only entered a tracking number with no carrier link, it shows the number as text to copy. Print-on-demand orders that ship in more than one parcel show each parcel on its own. Digital-only orders have nothing to ship, so the popup points the customer to their account to download instead.

The popup is styled from your shop's own theme, so it matches your storefront automatically. To add the link, see Embed your shop.

Order notes

Customers can leave notes at checkout, like delivery instructions or a gift message. Those show up on the order detail page in your dashboard.

Refunds

1. Open the order you want to refund
2. Click Refund
3. Enter the amount. You can refund the whole order or part of it
4. Stripe processes the refund and the customer gets an email confirmation

Partly refunded orders show as Partially refunded in the order list. The Refund button in the order preview takes you to the same refund flow.

Customer accounts

Your buyers get a self-serve account area with nothing for you to set up. They sign in with the email they bought with, and a one-time code arrives by email. No password, nothing to forget. Once in, they can see their order history and tracking, open invoices, leave and view reviews, and re-download digital purchases. A Downloads tab gathers every digital file they've bought, so a lost download link stops being a support email.

The link to share is in Settings → Store under Customer account, ready to copy into your site navigation or footer. It lives on pay.mytho.dev, or at /account on your own domain if you've set up a custom checkout domain.